PERLINDUNGAN KONSUMEN TERHADAP TRANSAKSI DALAM SOCIAL-COMMERCE DI INDONESIA
Abstract
The purpose of this research is to analyze consumer protection against transactions that occur on social-commerce platforms in Indonesia, which are reviewed from the legal relationship between business actors, consumers, and social-commerce platforms (TikTok Shop and Instagram Shopping) and to analyze electronic transactions on social-commerce electronic systems. whether it has fulfilled the principles of consumer safety and security. The type of research used by the author is a normative legal research type. The approach in this research uses the Statute Approach and a Conceptual Approach. The results of the research obtained that the legal relationship that exists on TikTok Shop is TikTok Shop as a third party that bridges the buying and selling transactions carried out by business actors and consumers. Meanwhile, in Instagram Shopping, the legal relationship that exists is between business actors and consumers, the role of Instagram Shopping is only as a page for business actors and consumers to meet. TikTok Shop and Instagram Shopping have several weaknesses in protecting consumer safety and security in carrying out transaction activities in their applications.
Downloads
References
Lestari, Hesti Puji. 2023. TikTok Shom Resmi Gabung Tokopedia, Apa Bedanya dengan yang Lama?.
Prasetyo, Teguh dan Rizky P.P Karo Karo. 2020. Pengaturan Perlindungan Data Pribadi Indonesia. Bandung: Nusa Media.
Renouw, Dian Mega Erianti. 2017. Perlindungan Hukum E-Commerece. Yayasan Taman Pustaka.
Soeroso, R.. 2009. Pengantar Ilmu Hukum. Jakarta: Sinar Grafika.
Sukendar, Aris Prio Agus Santoso, dan Yoga Dewa Brahma. 2022. Teori Hukum Suatu Pengantar. Yogyakarta: Pustaka Baru Press.
Wamafma, Filep, Emi Salma, Alex Chandra, Arief Nurjahjo, Yudha Sri Wulandari, Merry Lani Br Purba, Estu Royani. 2023. Perlindungan Hukum Bagi Konsumen Dalam Transaksi E-Commerce. Jawa Tengah: Amerta Media.
Widiyastuti, Annisa. 2023. Tesis Program Studi Hukum Ekonomi Syariah Pascasarjaa Universitas Islam Raden Mas Said Surakarta. Praktik Jual Beli Di Tik Tok Shop Perespektif Undang-Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen Dan Fatwa DSN-MUI.
Bions Id. Detail TikTok x Tokopedia. 2024. https://www.bions.id/edukasi/marketupdate/detail-tiktok-x-tokopedia diakses tanggal 22 Juni 2024
Evlis Erliyani dan Aida Nur Afiaf. 2023. Kontroversi Penghapusan TikTok Shop: Bagaimanakah Pro dan Kontranya?. https://egsa.geo.ugm.ac.id/2023/10/25/kontroversi-penghapusan-tiktok-shop-bagaimanakah-pro-dan-kontranya/ diakses tanggal 22 Juni 2024
Facebook. https://www.facebook.com/help/instagram/321000045119159 diakses tanggal 4 Juli 2024
Facebook. https://www.facebook.com/policies_center/commerce/ diakses tanggal 3 Juli 2024
https://e-journal.uajy.ac.id/30312/3/180906727_Bab%202.pdf di akses tanggal 22 Juni 2024
https://teknologi.bisnis.com/read/20231211/266/1722719/tiktok-shop-resmi-gabung-tokopedia-apa-bedanya-dengan-yang-lama diakses tanggal 22 Juni 2024
Instagram. https://business.instagram.com/shopping diakses tanggal 22 Juni 2024
Instagram. https://business.instagram.com/shopping diakses tanggal 22 Juni 2024
Kompas. Com. TikTok Digugat, Dituduh Lacak Aktivitas Pengguna Tanpa Izin. https://tekno.kompas.com/read/2023/03/10/13170097/tiktok-digugat-dituduh-lacak-aktivitas-pengguna-tanpa-izin?page=all diakses tanggal 2 Juli 2024
Copyright (c) 2024 Hanifah Noor Asufie, Lena Hanifah
![Creative Commons License](http://i.creativecommons.org/l/by-sa/4.0/88x31.png)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.